Privacy Policy Buntogel — Your Data Privacy Is Our Priority

This Privacy Policy ("Policy") describes the practices of buntogel ("Platform", "We") in collecting, processing, storing, and protecting the personal data of users ("You", "Member") who access or use services on the buntogel.vin website and the buntogel mobile app.

"Personal Data" in this document refers to any information that can be used to identify you directly or indirectly — including your name, email address, phone number, financial information, IP address, and any other information related to your identity.

Buntogel collects personal data from various sources depending on how you interact with our platform. Below is a comprehensive overview of the types of data we collect:

Every piece of data we collect has a clear and lawful purpose. buntogel does not process your personal data for undisclosed purposes without notifying you in advance.

• Creating and managing your user account.
• Processing deposits, withdrawals, and all financial transactions.
• Conducting the required identity verification (KYC) process.
• Providing effective and responsive customer support.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Improving the user experience through usage data analysis.
• Sending important service communications related to your account.
• Complying with applicable legal and regulatory obligations.

For marketing purposes such as sending promotions or special offers, we only do so with your consent. You may withdraw this consent at any time through your account settings.

Buntogel processes your personal data based on one or more of the following grounds in accordance with the Malaysia PDPA:

• Consent: You have given explicit consent for specific data processing, such as marketing communications.
• Contract Performance: Processing is required to fulfil our obligations to you under the platform's Terms and Conditions.
• Legitimate Interest: Processing for fraud prevention and platform security purposes.
• Legal Obligation: Processing required to comply with applicable laws.

Buntogel does not sell or rent your personal data to any third party. However, in the course of normal platform operations, we may share your data with the following categories of third parties:

• Payment Provider: FPX, DuitNow, and e-wallet service providers to process your financial transactions.
• KYC Provider: Third-party identity verification companies that assist us in verifying your documents.
• Game Provider: Game providers that supply slots and Live Casino content on our platform.
• Legal Authority: When required by court order or law enforcement authorities.

All third parties working with buntogel are bound by strict data processing agreements and are required to handle your data to the same security standards set out in this privacy policy.

Buntogel continually invests in security infrastructure to protect your personal data from both internal and external threats. The following are the security layers we employ:

• 256-bit SSL encryption for all communications between your device and buntogel servers.
• Database-level data encryption for sensitive information such as passwords and financial data.
• Strict role-based access controls — only authorised staff may access user data.
• 24/7 security monitoring to detect any suspicious activity.
• Regular security audits by independent third parties.
• Two-factor authentication (2FA) is available for all member accounts.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in protecting your account — never share your password or OTP with anyone, including buntogel staff, who will never ask for such information.

Buntogel uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
• Performance Cookies: Collecting anonymous information about how users interact with the platform to help us improve our services.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.

You can control or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

Buntogel retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Once those purposes are met, data will be securely deleted or anonymised.

• Active account data: Retained for the lifetime of the account and up to 7 years after account closure for audit record purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's legal requirements.
• Customer support communication logs: Retained for 3 years.
• Technical log data: Retained for 90 days before being automatically deleted.

Under the Malaysia PDPA, you have the following rights regarding your personal data that we hold:

To submit any request relating to the rights above, please contact the buntogel customer support team via 24/7 live chat or email [email protected]. We will process your request within 30 business days.

In managing global operations, your personal data may be transferred to and stored on servers located outside Malaysia. In such cases, buntogel ensures that all data transfers comply with the Malaysia PDPA requirements and that a level of data protection comparable to Malaysian standards is maintained at the destination.

All cross-border data transfers are safeguarded by appropriate contractual agreements and other protective mechanisms recognized under Malaysian law.

Buntogel services are exclusively for individuals aged 21 and above. We do not knowingly collect personal data from minors. If we find that a child's data has been collected inadvertently, it will be deleted immediately and the relevant account will be terminated.

If you believe your child or someone underage has registered an account at buntogel, please contact our customer support immediately.

Buntogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, technology, or legal requirements. When material changes are made, we will notify you via your registered email or a prominent notice on the platform.

We encourage you to review this page regularly. Continued use of the buntogel platform after any amendments take effect will be considered acceptance of the updated terms.